--- title: Invalid packaging code. What can I do? description: FAQs for CDS --- [Skip to content](https://support.cannavigia.com/knowledge/invalid-packaging-code.-what-can-i-do#main-content) English Show submenu for translations [More support](https://support.cannavigia.com/knowledge/kb-tickets/new?hsLang=en) ![CV\_logo\_horizontal\_outline COPY.png\]](https://support.cannavigia.com/hs-fs/hubfs/CV_logo_horizontal_outline%20COPY.png?height=40&name=CV_logo_horizontal_outline%20COPY.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.cannavigia.com/knowledge/kb-tickets/new) - cannavigia.com cannavigia.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.cannavigia.com/knowledge?hsLang=en) 2. [CDS Manual](https://support.cannavigia.com/knowledge/cds-manual?hsLang=en) 3. [FAQs](https://support.cannavigia.com/knowledge/cds-manual?hsLang=en#faqs) # Invalid packaging code. What can I do? In projects with serialized package numbers, you may see this error message when scanning the QR code of individual items: *This code has already been used or is invalid. Choose another item.*  ![](https://customer-support.scrollhelp.site/__attachments/1397456897/Bildschirmfoto%202023-12-20%20um%2016.40.31-20231220-154037.png?inst-v=b36807a0-918e-4f03-8c07-3f77a3dea8d6)  ### Option 1. This packaging has already been scanned and handed in The serialized number is individual for each package and can only be handed in once. Practical example: - Subject chooses product A - Seller scans item 1 of product A, then takes item 2 of product A and gives it to the subject. - Result: Article 1 was dispensed according to the system, but is still physically in the point of sale. Item 1 can no longer be sold because the code is already posted to the system.   #### **To check if the packaging has already been handed in:** - Open a blank Word document, Notes or similar - Scan the packaging code. A serialized number appears in the form of a URL: https://est5.st4.ch/N9hfp9q02riY → the packaging number is **N9hfp9q02riY** - In Cannavigia CDS, click on "Submissions" \> "Download" - Open CSV/ Excel and search for the packaging number to see when it was handed in. **ℹ️ Procedure** The packaging can no longer be sold. You can either send them in for destruction (make outgoing goods), or ask the manufacturer if the package can be replaced. ### Option 2. Illegible or invalid packaging code If the code is damaged or the print quality is insufficient, it cannot be read correctly and the error message appears. If the packaging code has been formatted incorrectly by the manufacturer, it is invalid and cannot be read. ℹ️ **Procedure** The packaging can no longer be sold. You can either send them in for destruction (make outgoing goods), or ask the manufacturer if the package can be replaced.   - [Welcome to Cannavigia!](https://support.cannavigia.com/knowledge/welcome-to-cannavigia?hsLang=en#main-content) - [Cannavigia Support Portal](https://support.cannavigia.com/knowledge/welcome-to-cannavigia?hsLang=en#cannavigia-support-portal) - [System Core Functionalities](https://support.cannavigia.com/knowledge/welcome-to-cannavigia?hsLang=en#system-core-functionalities) - [Digital Badges](https://support.cannavigia.com/knowledge/welcome-to-cannavigia?hsLang=en#digital-badges) - [Onboarding Essentials](https://support.cannavigia.com/knowledge/welcome-to-cannavigia?hsLang=en#onboarding-essentials) - [Settings](https://support.cannavigia.com/knowledge/settings?hsLang=en#main-content) - [General](https://support.cannavigia.com/knowledge/settings?hsLang=en#general) - [Users](https://support.cannavigia.com/knowledge/settings?hsLang=en#users) - [Edit Profile](https://support.cannavigia.com/knowledge/settings?hsLang=en#edit-profile) - 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